From store-level P&L to route operations, full location leadership, and consulting.

Location Manager | UniFirst Corporation

Scope: Location Manager, UniFirst, Winooski. Multimillion-dollar service-location P&L, 2019 to Sep 2026.

Owned: revenue, profit, retention, A/R, route performance, staffing, fleet, safety, compliance, and the weekly exception review.

Result: retention 97%+. Expired agreements about 20% to about 3%. Sales quota ran 100-120% of plan. Profit performance ran 100-115% of goal every year. President's Club 2x.

Boundary: sales owned the close. I owned the pipeline, the handoff, and the review.

Senior Business Consultant | Maverick Business Works

Assess business operations, marketing, and customer experience to identify improvement opportunities and develop practical solutions that strengthen efficiency, consistency, and business performance.

Current work includes workflow review, process improvement, operating procedures, team responsibility mapping, customer targeting, service positioning, website and contact-path improvement, scorecards, dashboards, reporting routines, proposals, FAQs, outreach templates, training guides, and internal checklists.

District Service Manager | UniFirst Corporation

Directed route-based service operations across a dispersed customer base, balancing route profitability, customer retention, contract renewals, staffing, escalation handling, service quality, and coordination with sales, production, and administration.

Managed route profit, retention, pricing, contract negotiation, workforce planning, service quality, customer escalation response, and the daily handoff with sales, production, administration, and senior leadership.

Set a route-control rule in Winooski: one stop record, scan at pickup and delivery, and customer changes written before the next route. Phased in one route at a time so training happened inside the launch.

GWS

Project Manager / Marketing Coordinator | G.W.S.

Managed projects, marketing programs, promotional campaigns, customer accounts, presentations, vendors, timelines, budgets, and business development efforts from planning through execution. Marketing and promotional work increased new business by 20%. Integrated projects returned more than 40%.

Put multi-crew jobs on one sheet: a release rule, a daily lead huddle, and a shared record. Monthly review was completions, conflicts, and rework.

Store Manager | Vitamin World

Directed store operations, sales performance, staffing, inventory, merchandising, loss prevention, promotional execution, customer experience, and store-level standards.