Location sales quota hit every year of the location-manager tenure.
Executive Brief
Operations leader for service businesses where the P&L, customer, route, and team all connect.
This is the fast version: what I ran, what moved, how I work, and where the deeper proof lives.
Leadership Lens
Make the bottleneck visible. Give it an owner. Review it until the result holds.
I work best in operating environments where service execution, customer expectations, financial performance, and team accountability have to be managed together.
Profit performance ran at or above plan every year.
Location-level retention held through service execution and escalation control.
Aged A/R reduced through exception review and ownership cadence.
Multimillion-dollar location P&L
Owned revenue, profit, retention, staffing, route performance, fleet, warehouse, safety, compliance, customer experience, and operating review.
Practical operating control
Lean, Six Sigma/DMAIC, Kaizen, change management, KPI cadence, and bottleneck analysis applied to real service problems.
Case-study backed
Renewal recovery, A/R control, route margin, route record control, GWS field operations, and sales-service-office handoffs.